At Sparkle Luxe , your satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist with returns and exchanges.
Returns
- Eligibility: Items are eligible for return within 7 days of delivery.
- Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
- Non-Returnable Items:
- Customized or made-to-order products
- Sale or discounted items
- Gift cards
- Return Process:
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- Contact our customer service at info@sparkleluxe.ca within 14 days of receiving your order.
- Provide your order number and reason for return.
- Once approved, return the item at your expense.
- After inspection, a refund will be issued to your original payment method within 7 business days.
Please Note:
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- If the return is not initiated within 7 days, a 10% restocking fee will be deducted from the product price.
- Custom duties, shipping charges, and taxes (if applicable) are non-refundable.
- For orders shipped under a free shipping promotion, the actual shipping cost will be deducted from the refund.
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