Thank you for shopping at the SPARKLE LUXE . We are committed to delivering your orders in a timely and secure manner. Please review our shipping policy below.
1. Processing Time
- All orders are processed within 1-10 business days (excluding weekends and holidays) after receiving payment confirmation.
- Custom or pre-order items may require additional time. Specific timelines will be mentioned in the product description.
2. Shipping Methods & Delivery Times
We offer domestic and international shipping via trusted carriers like Canada Post, UPS, FedEx, Purolator and DHL.
| Region | Estimated Delivery Time |
|---|---|
| Canada | 3–7 business days |
| USA | 5–10 business days |
| UK & Europe | 7–14 business days |
| Other Countries | 10–21 business days |
Delivery times are estimated and may vary due to customs clearance, local disruptions, or high volume during festive seasons.
3. Shipping Charges
- Shipping charges are calculated at checkout based on the delivery address, order weight, and shipping method selected.
- Free shipping may be offered on select products or during promotional events. If such an order is returned, the actual shipping cost will be deducted from your refund.
4. Tracking Your Order
- Once your order is shipped, a tracking number will be provided via email.
- You can track your order directly on the carrier’s website or through the tracking link we send.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- Sparkle Luxe is not liable for any delays or charges imposed by customs authorities.
6. Address Accuracy
- Please ensure that your shipping address is correct before completing the order.
- We are not responsible for packages lost due to incorrect or incomplete addresses.
7. Delivery Issues
- If a package is marked as delivered but not received, please contact the shipping carrier first.
- Sparkle Luxe is not responsible for lost or stolen packages after delivery is confirmed.
- For undeliverable or refused packages, the buyer will be responsible for reshipping costs.
8. Contact Us
For questions related to shipping or order status, please contact:
Sparkle Luxe
Email: info@sparkleluxe.ca
Phone: +1 647-401-5531